We at Mr Stiff are committed to your satisfaction. Please read this policy carefully to understand your rights regarding refunds and returns for products bought on our Site.
Only non-prescription, non-medicinal items (i.e., health & wellness accessories, OTC products) may generally qualify for return unless local regulation allows returns of medicinal products.
Medicines, prescription drugs, consumables, and any item that has been opened, used, or had its seal broken are not eligible for return unless there is a manufacturing defect or regulatory recall.
To request a return, you must contact us within [X] days of delivery (e.g., within 3 days) providing details of the issue and order.
If you receive a damaged product, wrong item, or defective medicine due to manufacturing fault, please notify us immediately. We may ask for photos or return of the product.
Upon verification, we will offer you a replacement, credit voucher or refund (your choice) as appropriate.
You may cancel an order free of charge before it is dispatched. Once dispatched, cancellation may not be possible.
If a refund is approved, we will process it within [X] business days (e.g., 7 business days) after receiving the returned product (if return is required).
Refunds will be made to the original payment method unless agreed otherwise.
If the return is due to our error (wrong item, damaged item, or manufacturing fault), we will bear the return shipping cost.
If you request a return for change of mind (where permitted) you may be responsible for return shipping.
Products that are expired, altered, or have missing batch/expiry information are not eligible for return or refund.
In case of regulatory recall of a medicine, we will follow applicable laws and may provide a refund or replacement as per our compliance responsibilities.
You agree not to initiate a chargeback on your payment unless you have first contacted us and given us a reasonable opportunity to resolve the issue.
For any refund/return queries, contact us at:
— Email: [insert email]
— Address: [insert registered address]
